Coins and refunds

Two kinds of coin

• Coins are the ones you buy. They do not expire while your account is open.
• Bonus coins are the ones we give you: with a coin pack, for a daily check-in, from a promo code. Bonus coins expire 30 days after you get them. Your wallet always shows the two separately and tells you when bonus coins are about to expire.

What coins are worth

Coins and bonus coins unlock episodes in DramaWatch. They have no cash value. They cannot be exchanged for money, withdrawn, gifted, sold or moved to another account.

How coins are spent

Unlocking an episode spends bonus coins first, starting with the ones that expire soonest, and then coins you bought. An unlocked episode stays unlocked on your account. If you turn on “Unlock the next episodes automatically”, locked episodes are unlocked without asking for as long as your balance covers them; the switch is off unless you turn it on.

Prices

Each series page states how many episodes are free and what the rest cost. The price of a coin pack is shown before you pay. A first purchase may come with extra bonus coins; the pack says so when it applies.

Refunds

• Bought on the website: write to us within 14 days. If none of the coins from that purchase have been spent, we refund it in full.
• Bought in the mobile app: refunds are handled by Apple or Google under their rules.
• Charged twice, or charged without getting your coins: tell us and we will fix it, whenever it happened.
• A refund takes back the coins you bought and whatever is left of the bonus coins that came with them. If you already spent them, your balance can go below zero until you buy more.
• Coins already spent on episodes are not refunded, except where the law says otherwise.

When an account closes

If you delete your account, or we close it for breaking the terms, the coins in it are gone and are not refunded.

Contact

Refunds and questions about a purchase: support@dramawatch.studio. Include the email on your account and the date of the purchase.